TERMS & CONDITIONS

By completing the booking procedure Guests agree:

1. To limit the number of people occupying the property to the agreed maximum on the booking form and to accept that children under the age of 11 are not permitted, unless by prior written agreement at the time of booking. If these conditions are breached guests may be asked to vacate the property immediately without any refund.

2. To complete the booking form and pay a non-refundable £200 deposit a week on booking, with the balance payable not less than 12 weeks before the start of the holiday. If a booking is made less than 12 weeks before the start of the holiday the full rent is payable at the time of booking. Failure to pay the rental charges to this timescale will result in the cancellation of the booking and the owner treating the property as available for re-letting.

3. To notify any cancellation in writing and pay any monies due. If the cancellation takes place less than 12 weeks before the start of the booking we will endeavour to re-let the house. If the property is re-let at the same rate for the same period, a full refund will be made. If re-let at a lower rate or only for part of the booked period then a partial refund will be made pro rata. If not re-let then no refund will be made. If the cancellation takes place more than 12 weeks before the start of the booking then the deposit will be refunded if the property is re-let at the same rate and for the same period, or partially refunded if partially re-let or at a lower rate. To safeguard against potential cancellation charges or other unforeseen eventualities guests are advised to take out cancellation insurance.

4. To familiarise themselves with the law on refunds relating to the coronavirus pandemic. This offers good protection for consumers. The Competition & Markets Authority (CMA) provides a guide to consumer protection law in relation to cancellations and refunds due to coronavirus. This is updated periodically and the most recent version will be applicable at the time of a coronavirus-related cancellation or if the house has to be closed due to a lockdown etc. The 28 August 2020 version is available at: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds but please check for any updates on the CMA website. Guests are advised to take out insurance to cover themselves against not being able to travel because they are unwell with Covid-19 (or any other illness) or because they have to self-isolate.

5. To bring bed linen in addition to bringing personal use towels, unless agreed otherwise at the time of booking.

6. To pay a £150 keys return / good housekeeping deposit not less than 12 weeks before the start of the holiday. Following the return of the door keys and no damage to the property, this deposit will be returned by electronic bank transfer within 7 days to a UK bank account or as soon as possible to a non-UK bank account, minus any deductions for non-returned keys/breakages/damage/extra cleaning. Bank charges for refunds to non-UK bank accounts are the responsibility of the guests.

7. Not to charge electric cars using the Leac a Ghradain electricity supply as this is not included in the rental price and the house’s electrical system was not designed for this use.

8. To vacate the property by 10.00 am on the final day of the let, unless otherwise agreed in writing with the owners. Guest arrival time is from 16.30 onwards and we will make all efforts to have the house ready by this time unless there have been events outside our control.

9. Not to sub-let or re-assign the property to another person or persons.

10. To respect and look after the property during their stay and to leave the property in a clean and tidy condition. The owners reserve the right to deduct an amount from the housekeeping deposit for additional cleaning if the property is not left in a similar condition as on arrival and/or for any breakages, loss or damage during the booking. Guests should please notify the owners of any breakages, loss or damage as soon as possible. Please note the house operates a ‘no shoes’ policy and we are grateful that guests bring slippers or cosy socks.

11. Not to exceed the usual normal usage condition set by EE for unlimited WIFI. WIFI access cannot be guaranteed as the EE mast is on the other side of the loch and storms can occasionally cause damage; unfortunately loss of service due to such events is out of our control and we cannot be held liable.

12. To accept that should the property, subsequent to booking, become unavailable through any cause, the owner’s liability is limited to the repayment in full of any rent/deposit already paid in respect of the Leac a Ghradain booking.

13. Not to bring any pets into the house or within the grounds of the property.

14. Not to smoke (including E-cigarettes) in the house or within the grounds of the property. The full good housekeeping deposit will be withheld if smoking is detected following your stay.

15. Not to light any fires or carry out any outdoor cooking within the grounds of the property. Not to use candles or other open flame items inside the house or in the grounds of the property.

16. On arrival to familiarise themselves with, and observe, the health and safety information provided at the property and to read the instructions for the wood stove before lighting a fire; to accept the need to stick to the paths and take care in the garden, particularly around the unfenced pond, the rocky areas and on any wet rock given that it will be slippery. Children must be supervised at all times in the garden and grounds.

17. To accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles and bicycles are also left at the guests’ risk.

18. To absolve the Property Owner of any responsibility for any accident or mishap to persons or property while on the premises or while engaged in any activity therein, or from any illness or injury arising from any cause whatsoever.

19. To use the property solely as self-catering accommodation and to accept the owner’s right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or unreasonable behaviour by any member of the party may result in the owners asking guests to leave without a refund.

20. To allow the owners or agents access to the property at reasonable times in order to deal with any emergency or urgent maintenance issues.

21. To allow the gardener access to mow the lawn or carry out gardening work if necessary during their stay.

22. To be responsible for shutting and locking all exterior doors and windows and securing the property appropriately when absent and on departure; to keep the gate to the property closed and properly bolted at all times.

23. Under the General Data Protection Regulation (GDPR), to agree their data can be held securely for the sole purpose of handling a booking enquiry and maintaining historic records of communications with guests, as detailed in the Privacy Policy. This includes booking forms, emails, texts and WhatsApp messages and any other forms of communication relating to bookings. Personal data is not shared with third parties (except when using bank details to process the refunds of good housekeeping deposits) and will be deleted on written request.

24. The property let is to be used for the purposes of a holiday let to which Section12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.

25. The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that the Terms & Conditions of let are adhered to by all members of the party.